How do I exchange or return an item?

You can initiate a return or exchange for full-priced merchandise purchased at Label Oath within 7 days of receiving your order. If the item you desire is unavailable, you have the option to return it for a refund or store credit. For detailed instructions, please visit our Returns and Exchanges page or reach out to our Customer Care team for assistance.

Can I return a sale item?

All purchases made during sale periods are final and cannot be returned or exchanged.

Can I return a pre-order item?

Pre-order items follow the same return and exchange policy as standard orders. You can initiate a return or exchange for pre-order styles purchased at Label Oath within 14 days of receiving your order.

How long does it take for my order to ship?

Orders are typically dispatched within 24 hours from Monday to Friday. Domestic orders placed before 11 am will be dispatched on the same day. Please note that shipping times may vary during sale or holiday periods. Unfortunately, we are unable to expedite or delay shipping times.

How long will it take for my order to arrive?

Domestic orders are dispatched via [Carrier Name] with an average delivery time of 3-5 business days. International orders are dispatched via [Carrier Name] with an average delivery time of 5-7 business days.

Are duties and taxes included in the product pricing?

For international orders, duties and taxes are included in the product pricing. You won’t incur any additional charges when the product arrives in your country.

Will pre-order styles be available to purchase in-season?

Pre-order styles are released before the official launch to allow customers to secure their favorite pieces. Availability to purchase styles after the pre-order timeframe depends on availability.

Can I amend or cancel my order?

Depending on the status of your order, it may be possible to cancel an item or change its size. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible, and we’ll assist you accordingly.

What do I do if I think an item I purchased is faulty?

Simply reach out to our Customer Care team with your order number and photographs of the concern, and we will investigate further. Please note that damage resulting from normal wear and tear, accident, or misuse will not be considered faulty.

How do I checkout in my local currency?

Label Oath offers checkout options in AUD, USD, and EURO, depending on your location. Currency selection is automatically determined when you visit our site to provide a seamless experience for our customers. If you believe you’re shopping in the incorrect currency, please contact our Customer Care team for assistance.